Self-reported job requirements

Number of employees

Skill utilisation and learning possibilities

Requirements on mental regulation

Difficulties in mental regulation, emotional dissonance

Configurations of tasks (cf. Table 2)

M

SE

M

SE

M

SE

IO + taking payment

Sample 1

47

2.39

0.54

2.34

0.60

2.48

0.48

IS + no interaction-centred tasks

Sample 2

40

2.78

0.64

2.37

0.64

2.44

0.46

IS + taking payment

Sample 1 Sample 2

193 69

3.41 3.74

0.40 0.42

2.91 3.36

0.74 0.52

2.70 3.02

0.56 0.55

IS + serving/advice, payment

Sample 1

90

4.02

0.33

3.34

0.57

2.65

0.61

IS/P/C + taking payment

Sample 1 Sample 2

76 15

3.99 4.02

0.44 0.48

4.17 4.29

0.74 0.50

3.00 3.25

0.55 0.69

IS/P/C + serving/advice, payment

Sample 1

27

3.96

0.60

4.36

0.53

3.10

0.68